101 Ways to Really Satisfy Your Customers: How to Keep Your - download pdf or read online

By Andrew Griffiths

ISBN-10: 1741750083

ISBN-13: 9781741750089

This publication has a few awesome principles. but it may still point out that the booklet is designed for companies who hire employees. As a one individual company there have been many principles that i could not use - comparable to telling your employees easy methods to method buyers, getting suggestions from employees, observing your employees whereas they're facing consumers etc
I came upon myself skipping over pages to get to the following concept that used to be acceptable to my scenario.
If you do not hire employees you will be a bit dissatisfied during this booklet because it has many suggestions you cannot use. if you happen to do hire employees - you'll likely love this ebook as you will use all of them.

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Extra info for 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

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I always like to sit down with clients at the end of a project to have a debriefing. This is a face-to-face customer service 13 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS survey, where we ask them to give us their perception of how the project went—both the good and the bad. This gives us the opportunity to address immediately any areas that the client isn’t happy with, and it provides first-hand feedback on what the client liked about dealing with us. This is also an excellent relationship-building exercise.

From a business owner’s point of view, this can be financially devastating. It’s important for staff members to realise the importance of respecting your customers and the ramifications if they don’t (for example, they may lose their jobs because the business goes belly-up). I often see businesses that have been fitted out at a cost of hundreds of thousands of dollars. They are situated in prime locations, and are well stocked with competitively priced goods. Everything is in their favour when it comes to succeeding, except there is a sales attendant behind the counter with a bad attitude.

The same applies to the staff. If the staff look dirty, the business gives the feeling of being dirty. We have done a number of customer satisfaction surveys in recent years for various companies and, without exception, cleanliness is considered one of the main prerequisites for retaining customers. This cleanliness applies to the actual premises, the staff and the facilities. Customers expect clean businesses. Meet this expectation and you are well on the way to really satisfying your customers and increasing the chances of them coming back.

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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones by Andrew Griffiths


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